First, stay calm. Don't make any sudden moves.
If the robber does enter the pharmacy either through the door or by jumping the counter do not physically engage with them, allow them to take what they want.
If the robber asks for a drug that we do not carry or are out of, offer an alternative.
Prior authorizations will be like:
Doctor: You need this medicine.
Doctor to pharmacy: she needs this medicine.
Pharmacy to insurance: her doctor says she needs this medicine.
Insurance: but does she though? let's ask her doctor.
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